- Lead and manage two teams, driving performance and collaboration
- Lead support chatbot project and optimizing bot training workflows
- Conduct product testing, enhancing customer satisfaction
- Transition to a new support ticketing system, improving efficiency
- Collaborate with internal teams to increase customer satisfaction and decrease support tickets

- Serve as the dedicated Technical POC for top enterprise clients
- Enhance the External Demo website
- Revamp external technical documentation for clarity
- Collaborate with internal teams to increase customer satisfaction
- Develop an internal tool for seamless product demos on customer sites
- Create comprehensive Integration Tutorial Videos

- Managed client technical implementations
- Provided technical consulting for enterprise clients
- Developed internal tools to streamline processes

- Organized and led team practices for children aged 8-16
- Developed training plans and provided coaching feedback

- Designed and implemented customized fitness programs tailored to individual client goals
- Conducted one-on-one training sessions, providing motivation and expert guidance
- Led group fitness classes, fostering a supportive and energetic environment

- Supervised a floor of 70 residents
- Hosted various events and floor meetings
- Provided paraprofessional advising for underclassmen