- Lead and manage two teams, driving performance and collaboration
- Lead support chatbot project and optimizing bot training workflows
- Conduct product testing, enhancing customer satisfaction
- Transition to a new support ticketing system, improving efficiency
- Collaborate with internal teams to increase customer satisfaction and decrease support tickets

- Serve as the dedicated Technical POC for top enterprise clients, leading and working on projects for clients including Zara, LVMH, Currys, Elkjop, Adidas, Clarins, and others that cannot be named due to NDA
- Enhance the External Demo website
- Revamp external technical documentation for clarity
- Collaborate with internal teams to increase customer satisfaction
- Develop an internal tool for seamless product demos on customer sites
- Create comprehensive Integration Tutorial Videos

- Managed client technical implementations
- Provided technical consulting for enterprise clients
- Developed internal tools to streamline processes

- Manage and resolve support tickets efficiently
- Lead technical meetings, ensuring smooth communication with clients
- Improve onboarding process for new hires
- Rewrite technical documentation in a new frameworks

- Organized and led team practices for children aged 8-16
- Developed training plans and provided coaching feedback

- Designed and implemented customized fitness programs tailored to individual client goals
- Conducted one-on-one training sessions, providing motivation and expert guidance
- Led group fitness classes, fostering a supportive and energetic environment

- Supervised a floor of 70 residents
- Hosted various events and floor meetings
- Provided paraprofessional advising for underclassmen